Appreciate, your comments.
Our product marketing function has been doing qualitative customer research via interviews and surveys and we are trying to bring that into the product discovery process - for example, our most recent survey indicated an NFT index was the most requested product.
I agree with the sentiment that the current and past product roadmap hasn’t been optimized around customer feedback.
Your point on fees is well taken as one of the key insights from the research is that our customers are fee insensitive - I believe we are thoroughly under-charging and I will continue to be an advocate for higher fees from the jump and lowering them if need be.